Your Privacy Matters
at juan356.ph

This Privacy Policy ("Policy") sets out how juan356.ph ("the Platform," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of players and visitors who access and use the juan356.ph website and its associated gaming services (collectively, "the Services").

Juan356.ph is committed to protecting the privacy and personal data of every Filipino player who trusts us with their information. This Policy has been prepared in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

This Policy should be read together with the juan356.ph Terms & Conditions and Responsible Gaming Policy. Capitalized terms not defined in this Policy have the meaning given to them in the Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, juan356.ph acts as the Personal Information Controller (PIC) with respect to the personal data collected through the juan356.ph platform. As a Personal Information Controller, juan356.ph determines the purposes and means by which your personal data is processed and is responsible for ensuring that all processing activities comply with applicable Philippine data privacy law.

Juan356.ph has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices, handling data subject requests, and acting as the primary point of contact with the National Privacy Commission. For contact details relating to data privacy matters, please refer to Section 14 of this Policy.

Juan356.ph collects and processes different categories of personal data depending on your relationship with the platform. The following table outlines the main categories of data we collect and examples of the specific data points within each category:

Sensitive Personal Information

Under the Philippine Data Privacy Act, certain categories of information are classified as sensitive personal information and require a heightened standard of protection. Juan356.ph may process sensitive personal information where:

• Government-issued ID verification is required for KYC compliance (e.g., PhilSys National ID);
• Information about your physical or mental health is voluntarily disclosed in the context of a responsible gaming self-exclusion or support request;
• Financial account details are required for processing withdrawal payments.

Juan356.ph will only collect sensitive personal information to the minimum extent necessary for the specific legitimate purpose for which it is required, and will apply appropriate technical and organizational safeguards to all such data.

Juan356.ph collects personal data through several distinct channels. Understanding these channels helps you know exactly when and how your data enters our systems.

Direct Collection

The majority of your personal data is collected directly from you when you:

• Complete the juan356.ph account registration form;
• Submit KYC documentation (government-issued ID, selfie, proof of payment method);
• Make a deposit or submit a withdrawal request;
• Contact customer support via live chat or email;
• Complete a responsible gaming form, self-exclusion request, or feedback survey;
• Opt in to promotional communications.

Automated Collection

When you access the juan356.ph website or app, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device type, browser, operating system, pages visited, time spent on pages, and referring URLs. See Section 10 for full details on our cookie practices.

Third-Party Sources

In limited circumstances, juan356.ph may receive personal data about you from third parties, including:

• Payment providers (GCash, PayMaya, BPI, BDO, Metrobank) — to confirm deposit and withdrawal status;
• Identity verification service providers — to cross-check government ID data during KYC;
• Fraud prevention and anti-money laundering screening services — to flag accounts associated with known financial crime patterns;
• Responsible gaming screening databases — to check for self-exclusion registrations where applicable.

Juan356.ph processes your personal data only for specific, legitimate purposes that are necessary for the operation of a secure, compliant, and high-quality online gaming platform for Filipino players. The following table maps each processing purpose to the categories of data used:

Marketing Communications

Juan356.ph will only send you promotional emails, SMS messages, or in-platform notifications about bonuses and new game launches if you have provided your explicit consent during registration or through your account notification settings. You can withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support. Withdrawal of marketing consent does not affect your ability to continue playing on juan356.ph.

Under the Philippine Data Privacy Act, every processing activity must be grounded in a recognized legal basis. Juan356.ph relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing that is necessary to fulfill the agreement between you and juan356.ph — including account registration, game delivery, deposits, and withdrawals. Without this processing, we cannot provide the Services.
• Legal Obligation: Processing required to comply with applicable Philippine law, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and the requirements of the Philippine Amusement and Gaming Corporation (PAGCOR).
• Legitimate Interests: Processing that is necessary for the legitimate interests of juan356.ph, such as fraud detection, platform security, responsible gaming monitoring, and general platform analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for purposes that are not strictly necessary for the delivery of the Services — particularly marketing and promotional communications — which requires your explicit consent. Consent can be withdrawn at any time.

Juan356.ph does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We will only share your personal data with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum personal and financial data necessary to process your deposits and withdrawals (e.g., your registered account reference and transaction amount in Philippine Pesos).
• Identity Verification Providers: Third-party KYC service providers may receive your identity documents and biometric data for verification purposes, subject to their own privacy policies and data security certifications.
• Game Software Providers: Our third-party game suppliers may receive technical session data (such as your Player ID and game session token) to facilitate game delivery. They do not receive your full name or financial details.
• Fraud and AML Screening Services: To comply with the Philippine Anti-Money Laundering Act and detect fraudulent activity, we may share account data with specialist screening providers and, where legally required, with the Anti-Money Laundering Council (AMLC) of the Philippines.
• Regulatory and Law Enforcement Authorities: Juan356.ph is required by Philippine law to disclose personal data to the appropriate regulatory authorities (including PAGCOR, AMLC, and the NPC) upon receipt of a valid legal request. We will always seek to notify you of such requests where permitted by law.
• Professional Advisors: Our legal advisors, auditors, and accountants may have access to personal data on a strictly need-to-know basis and are subject to professional obligations of confidentiality.

Juan356.ph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Once the applicable retention period has expired, juan356.ph will securely delete or anonymize your personal data in accordance with industry-standard data disposal procedures. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as anonymized data no longer constitutes personal data under the Philippine Data Privacy Act.

Juan356.ph employs a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security program is designed to meet the standards required by the Philippine Data Privacy Act and its Implementing Rules and Regulations.

Technical Measures

• All data transmitted between your device and juan356.ph is encrypted using 256-bit SSL/TLS encryption, consistent with the standards used by major Philippine banks and payment providers;
• Passwords are stored using industry-standard one-way hashing algorithms — juan356.ph staff cannot view your plain-text password at any time;
• Sensitive data at rest (including KYC documents and financial records) is protected by AES-256 encryption in our database systems;
• Our platform infrastructure is protected by Web Application Firewalls (WAF), intrusion detection systems, and regular vulnerability assessments;
• Access to personal data is controlled on a strict role-based need-to-know basis, with multi-factor authentication required for all administrative system access.

Organizational Measures

• All juan356.ph staff with access to personal data undergo regular data privacy and security training;
• Third-party vendors with access to personal data are required to sign Data Processing Agreements (DPAs) and demonstrate adequate security certifications;
• Juan356.ph maintains a documented Data Breach Response Plan, and will notify affected data subjects and the National Privacy Commission within the timeframe required by law in the event of a qualifying personal data breach.

Juan356.ph uses cookies and similar tracking technologies (such as web beacons and local storage objects) to enhance your experience on the platform, remember your preferences, maintain your logged-in session, and collect analytics data. This section explains the types of cookies we use and how you can manage them.

When you first visit juan356.ph, you will be presented with a cookie consent banner that allows you to accept all cookies or manage your preferences individually. You can update your cookie preferences at any time through your account settings. Please note that disabling strictly necessary cookies will prevent you from accessing the juan356.ph gaming platform.

Most web browsers also allow you to control cookies through their built-in settings. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation. Note that browser-level cookie controls apply globally and may affect your experience on other websites beyond juan356.ph.

As a data subject under the Philippine Data Privacy Act of 2012, you have specific rights in relation to the personal data that juan356.ph holds about you. Juan356.ph is committed to upholding these rights fully and responding to all valid requests within the timeframes required by the NPC. Your rights are described below:

Juan356.ph is a real-money online gaming platform strictly intended for adults aged 21 years and above, consistent with Philippine law and applicable gaming regulations. We do not knowingly collect, process, or store personal data of individuals under the age of 21.

As part of our registration and KYC process, all players are required to confirm that they are at least 21 years of age and to provide a valid Philippine government-issued ID that confirms their date of birth. Any account found to belong to an individual under 21 years old will be immediately suspended, all associated winnings will be forfeited, and any deposits made by the minor will be refunded to the payment source in accordance with responsible gaming best practices.

Juan356.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. Any material changes to this Policy will be communicated to registered players via in-platform notification or email prior to taking effect, and the "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of juan356.ph following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to the Policy, you should stop using the platform and request closure of your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan356.ph, please contact our Data Protection Officer (DPO). The DPO is the first point of contact for all data privacy matters and is committed to responding to all inquiries in a timely, transparent, and respectful manner.

You can reach the juan356.ph Data Protection Officer and general support team via:

Please note that the email address above is displayed as plain text for your reference. When contacting us about a data privacy matter, please include your registered account username, a clear description of your request or concern, and any relevant reference numbers. Our DPO aims to acknowledge all privacy-related inquiries within 3 business days and to resolve them within 15 business days, in line with NPC guidelines.

For complaints that cannot be resolved through our internal process, you may contact the National Privacy Commission (NPC) of the Philippines directly. The NPC is the government authority responsible for enforcing the Data Privacy Act and protecting the privacy rights of all Filipino data subjects.